Customer Service Advisor (B2/C1 for Voice and Non Voice for German language)

Location: Latvia

Salary Range: 1400-1800EURO / month Job Type: Permanent

Job Description

Job ID: 1362 June 13, 2024

Customer service profile B2/C1 for Voice and Non Voice for German language

Educational / Professional Qualification:
• Near native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems
• Previous experience in an outsourced customer service environment is of advantage.
Work Experience / Responsibilities
• Handle phone calls with customer queries and provide resolution to end users
• Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
• Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
• Escalate priority issues per client specifications to the immediate lead as applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete hours of staffed time on all rostered days
• Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
• Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
• Attend trainings as required


Preferred Competencies:
• Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,
• Optimistic, friendly, positive, and self-motivated personality,
• Ability to work in team,
• Service oriented profile and with a focus on problem solving,
• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization.
• For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute,
• No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments to Klarna and no existing payment annotations. This includes: no instances of payment defaults, arrears, or unfavourable credit data, and
• Minimum age of 18 years old.

Skills: Customer Service Advisor (B2/C1 for Voice and Non Voice for German language)

Posted by: Vserve Consultancy

Phone:

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Location: Latvia,Europe

No of Vacancies: 10

Job Sector: Customer Services, ITES, BPO

Job Type: Permanent

Experience: 0 - 4 Years

Salary Range/Rate: 1400-1800EURO/month

Posted by: Vserve Consultancy

Phone:

Apply now

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