Content Creator & Customer Relationship Management

Location: Coimbatore,Madurai,Salem,Trichy

Salary Range: Rs. 3,00,000 - 4,20,000 / month Job Type: Permanent

Job Description

Job ID: 1476 January 9, 2025

Job Title:
Content Creator & Customer Relationship Management


Job Summary:
We are seeking a skilled Content Creator & Customer Relationship Manager to join our team. As a Content Creator, you will develop and implement a content strategy that showcases our brand's voice and message. As a Customer Relationship Manager, you will build and maintain strong relationships with our customers, ensuring their needs are met and their voices are heard.

Key Responsibilities:
*Content Creation (60%)*
1. *Develop content strategy*: Create and implement a comprehensive content strategy that aligns with each brand's goals and objectives.
2. *Create engaging content*: Develop high-quality, engaging content (blog posts, social media posts, videos, etc.) that resonates with our target audience.
3. *Manage content calendar*: Plan, schedule, and publish content across various channels, ensuring consistency and efficiency.
4. *Collaborate with cross-functional teams*: Work with designers, photographers, and other stakeholders to create visually appealing and cohesive content.

*Customer Relationship Management (40%)*
1. *Build customer relationships*: Foster strong, personalized relationships with our customers, ensuring their needs are met and their voices are heard.
2. *Respond to customer inquiries*: Address customer inquiries, concerns, and feedback in a timely, professional, and courteous manner.
3. *Provide customer support*: Offer support and guidance to customers, helping them navigate our products/services and resolve any issues.
4. *Gather customer feedback*: Collect feedback from customers, analyzing and reporting insights to inform business decisions.

Requirements:
1. *Education*: Bachelor's degree in Marketing, Communications, or a related field.
2. *Experience*: 2+ years of experience in content creation, customer relationship management, or a related field.
3. *Content creation skills*: Proficiency in content creation tools (e.g., Adobe Creative Suite, WordPress), with excellent writing, editing, and visual storytelling skills.
4. *Customer relationship management skills*: Excellent communication, interpersonal, and problem-solving skills, with experience in customer relationship management software (e.g., CRM systems).
5. *Analytical skills*: Ability to analyze data, track metrics, and make data-driven decisions.

What We Offer:
1. *Competitive salary*: A competitive salary range based on experience.
2. *Opportunities for growth*: Opportunities for professional growth and development in a dynamic and innovative environment.
3. *Collaborative team*: A collaborative and supportive team environment that encourages creativity and excellence.

Skills: Content creator, CRM, Customer Relationship Manager

Posted by: BCS Infotech

Phone:

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Location: Coimbatore,Madurai,Salem,Trichy,India

No of Vacancies: 2

Job Sector: Customer Services, ITES, BPO

Job Type: Permanent

Experience: 2 - 5 Years

Salary Range/Rate: Rs.3,00,000-4,20,000/month

Posted by: BCS Infotech

Phone:

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