Technical Support Executive

Location: Delhi,Noida

Salary Range: Rs. 4,00,000 - 5,00,000 / year Job Type: Permanent

Job Description

Job ID: 1435 October 17, 2024 9890886286

Job Title: Technical Support Specialist
Experience: 1 to 2 Years
Shift: US
Location: Noida
JOB OVERVIEW:
We arelooking for amotivated and customer-focused Technical Support Specialist(L1)to join our supportteam. As a Technical Support Specialist.

RESPONSIBILITIES:
? Provide technical assistance to customers viaphone, email,or chat,deliveringprompt and effective solutions.
? Diagnose,troubleshoot,andresolvecustomerissuesrelatedtothesoftware's performance, functionality, andconfiguration.
? Log, update, andmanagesupportticketsin the helpdesk system, ensuring accurate and detailed documentation of each issue.
? Escalate complex issuesto L2orhighertechnicalteamswhennecessary andensureproper follow-up until resolution.
? Developin-depthknowledgeofthecompany'ssoftwareproductstoassistineffectiveissue resolution.
? Keepcustomersinformedonthestatusoftheirtickets andprovidetimelyupdatesuntilthe issue is resolved.
? Workcloselywithotherteams(L2/ L3support,Implementation,andProductteams)to ensure efficient issue resolution.
? Experience within US or UK market.
? IT product experience(SAAS based).


REQUIREMENTS:
• Experience:1+yearsofexperienceinatechnicalsupportrole,preferably supporting software products.
• Technical Skills: Familiarity with operating systems(Windows,Mac),troubleshooting basic software issues, and general understanding of networking principles.
• Communication:Excellentverbalandwrittencommunicationskills.Abilitytoexplain technical issues to non-technical customers.
• Problem-Solving: Strong troubleshooting and analyticalskills with a customer-first attitude.
• Flexibility: Willingnessto learn and adapt quickly in a fast-paced technical environment.

EDUCATION: Any Graduate

Skills: IT Support,L1 Support, Software support, IT Product, SAAS

Posted by: Zee Infoservices

Phone: 9890886286

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Location: Delhi,Noida,India

No of Vacancies: 8

Job Sector: IT, Software, Analytics

Job Type: Permanent

Experience: 1 - 4 Years

Salary Range/Rate: Rs.4,00,000-5,00,000/year

Posted by: Zee Infoservices

Phone: 9890886286

Apply now

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